Articles for the Month of August 2017

Q&A about UniWigs Closures

Q: Can the lace closure hair pieces be straightened or curled?
A: Yes, treat the lace closure hair as if it is your own. Use a flat iron/ straightener or tongs, even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

lace-closure

lace-closure

Q: Can I dye /color the lace closure hair pieces?
A. Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighten the hair. We recommend to dye darker, not lighter since the hair extension has been processed and colored, it is difficult to fade the original color. Improper dying will ruin the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can’t get to a salon, always use a good quality hair dye and test a small sample first.

Q: Can I wash & blow-dry the lace closure hair pieces?
A: You can wash them as you would your own, shampoo and condition the hair. We also recommend using a hair treatment on the closure every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be. Using a treatment/hair mask will help keep them looking healthier and shiny for longer! You will find that you don’t need to wash your hair too much, about every 3 weeks. The hair can be blow-dried on low setting, but it is not recommended to do it too often. It is best to let your lace closure hair piece dry naturally after washing them.

Tips: In order to get the best results, always get your closure fitted by a professional.

love your product , but i love your service more – UniWigs Story

Here is a email from our LaVivid returning customer, which got the wrong product for her order:

“ I’m confused.  I ordered the LaVivid wig Carrie, but got the wig Patsy.  I did look at several wigs, including Carrie and Patsy, but was expecting Carrie.  Patsy arrived on 5/2.  I figured I must have forgotten which wig I actually ordered having looked at so many.
Tonight I was looking at wigs again and thought I’d order Carrie, but then noticed on my order history that I already had, as I originally thought.  So, I am not sure how I got Patsy.
I’m not sure if I should place this order for Carrie or not because I don’t want to end up with 2 of the same wig in the same color.
Any suggestions?  Thanks.”

patsy-synthetic-wig

patsy-synthetic-wig

She should have been mad with this mistake . but she didn’t , because the customer service offered her a better solution which offered her the best discount to purchase the right one .
And she was very please with this idea!
See what she replied :

“I tried to leave a comment on the survey form I received, but it wouldn’t take. I wanted to let you and your managers know how helpful you have been with the ordering process. I’m sure it was difficult to to get things arranged. I appreciate your patience and pleasant manner in taking care of everything.
Please let your managers know how great you are! Thanks again!
Deb”

Sometimes , we care the product that we bought , but we care more about their service . what they would like to deal with the accident . And UniWigs did a good job .