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love your product , but i love your service more – UniWigs Story

Here is a email from our LaVivid returning customer, which got the wrong product for her order:

“ I’m confused.  I ordered the LaVivid wig Carrie, but got the wig Patsy.  I did look at several wigs, including Carrie and Patsy, but was expecting Carrie.  Patsy arrived on 5/2.  I figured I must have forgotten which wig I actually ordered having looked at so many.
Tonight I was looking at wigs again and thought I’d order Carrie, but then noticed on my order history that I already had, as I originally thought.  So, I am not sure how I got Patsy.
I’m not sure if I should place this order for Carrie or not because I don’t want to end up with 2 of the same wig in the same color.
Any suggestions?  Thanks.”

patsy-synthetic-wig

patsy-synthetic-wig

She should have been mad with this mistake . but she didn’t , because the customer service offered her a better solution which offered her the best discount to purchase the right one .
And she was very please with this idea!
See what she replied :

“I tried to leave a comment on the survey form I received, but it wouldn’t take. I wanted to let you and your managers know how helpful you have been with the ordering process. I’m sure it was difficult to to get things arranged. I appreciate your patience and pleasant manner in taking care of everything.
Please let your managers know how great you are! Thanks again!
Deb”

Sometimes , we care the product that we bought , but we care more about their service . what they would like to deal with the accident . And UniWigs did a good job .

GOODYARD—SYNTHETIC WIGS—NEW COLLECTION-LAVIVID

This Spring in 2016, GoodYardHair release a new collection of high-end synthetic hair which we called LAVIVID. All the wigs are designed by Abeir Awad, who is a world famous top designer in hair industry. There are totally 7 styles in this collection, all adopt high quality KaneKalon fiber, natural color and feeling, 100% exactly similar to the human hair, in a wide range of color choices. Please kindly view more details.

Lisa Synthetic Wig

Lisa Synthetic Wig

LA VIVID—Lisa
Haute short style, yet ready to wear. Features a soft fringe blended in heavily texutred layers and disconnected ends throughtout to achieve a feathery, delightful silhouette and endless versatility.

Jenny Synthetic Mono Wig

Jenny Synthetic Mono Wig

LA VIVID—Jenny
Super sleek eye catching angled bob. Features a side swept fringe and jagged cut front to achieve a low-fuss style. With the chin-length cut, you can show off your shoulders and decolletage perfectly for elegant evenings. The “bob” cut is one of the most popular shor haircuts that is always on trend.

Carrie Synthetic Wig

Carrie Synthetic Wig

LA VIVID—Carrie
A sexy, captivating style with long,face framing subtle layers. Slight texture is created by soft layers around the back and side which compliment the length and create a perfectly shaped style.

Kate Synthetic Wig

Kate Synthetic Wig

LA VIVID—Kate
Casually tousled style with customized razored layers for natural fullness in the crown. Long layers along the fringe enhance the sultry effect. Flipped finished tiers and arched ends compliment the versatility of the celebrity style.

Liz Synthetic Wig

Liz Synthetic Wig

LA VIVID—liz
Unique,yet retro,chin length bob featuring a side swept fringe horizon, angled sides graduated into a tapered nape and stacked layers through the crown to maximize texture and tousled movement.

Halle Synthetic Wig

Halle Synthetic Wig

LA VIVID—Halle
short and “edgy” style, with point-cut layered and feathered fringe that can be tamed or tousled. Nape-hugging tapered edges combien to add Allure to this timeless silhouette.

Patsy Synthetic Wig

Patsy Synthetic Wig

LA VIVID—Pasty
A trendy look features a wispy cut with progressive mixed layers with heavily texturized beveled ends. A side swept fringe is razor-sliced to achieve defined layers. Tapered back with flipped flared ends. A quick shake and go style.