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love your product , but i love your service more – UniWigs Story

Here is a email from our LaVivid returning customer, which got the wrong product for her order:

“ I’m confused.  I ordered the LaVivid wig Carrie, but got the wig Patsy.  I did look at several wigs, including Carrie and Patsy, but was expecting Carrie.  Patsy arrived on 5/2.  I figured I must have forgotten which wig I actually ordered having looked at so many.
Tonight I was looking at wigs again and thought I’d order Carrie, but then noticed on my order history that I already had, as I originally thought.  So, I am not sure how I got Patsy.
I’m not sure if I should place this order for Carrie or not because I don’t want to end up with 2 of the same wig in the same color.
Any suggestions?  Thanks.”

patsy-synthetic-wig

patsy-synthetic-wig

She should have been mad with this mistake . but she didn’t , because the customer service offered her a better solution which offered her the best discount to purchase the right one .
And she was very please with this idea!
See what she replied :

“I tried to leave a comment on the survey form I received, but it wouldn’t take. I wanted to let you and your managers know how helpful you have been with the ordering process. I’m sure it was difficult to to get things arranged. I appreciate your patience and pleasant manner in taking care of everything.
Please let your managers know how great you are! Thanks again!
Deb”

Sometimes , we care the product that we bought , but we care more about their service . what they would like to deal with the accident . And UniWigs did a good job .